Humans and bots work together to keep conversations control.

KONECTA allows humans to intervene in a conversation a bot is having. The bot is automatically stopped if any problem came up, after that an assistant take the conversation control and turn on the bot whenever he wants.

_metrics

Analysis and analytics offer information and knowledge about the use of the system.

Indicators (KPIs) can be  personalized for each instance.

_business metrics
(+) KONECTA allows to define custom KPIs.

Solutions

Conversational knowledge database

Ask questions just like you would ask a person.
The user ask something and the chatbot looks for the answer in the knowledge database.

If the information for answering the question is not available in the base the chatbot will trigger a process.

2 billion people use WhatsApp every day. Customers want a direct business communication channel throgh the apps they already use.
Is your company in WhatsApp?

PROPHET is a solution of Human-in-the-loop (HITL), a branch of artificial intelligence, that takes advantage of human intelligence and the machine to create models of machine learning progressively.