A conversational knowledge database.

Ask questions just like you would ask a person

_how does it work?

The user ask something and the chatbot looks for the answer in the knowledge database.

If the information for answering the question is not available in the base the chatbot will trigger a process.

_3 steps

ASK WHO CAN ANSWER > ADD THE RESPONSE TO THE BASE > TRAIN THE CHATBOT

The chatbot will ask the user which business department he thinks can answer the question.

A team from that area will receive and answer the question in a backend.

The next time someone asks something similar, KBASE will be able to answer it.

_but there is more:

KBASE is training all the time from every user interaction and ratings (likes or dislikes of an answer).

Solutions

Cognitive Solution for Call Center

KONECTA allows humans to intervene in a conversation a bot is having with a customer. The bot is automatically stopped if any problem came up, after that an assistant take the conversation control and turn on the bot whenever he wants. BOT > HUMAN > BOT

2 billion people use WhatsApp every day. Customers want a direct business communication channel throgh the apps they already use.

Is your company in WhatsApp?

PROPHET is a solution of Human-in-the-loop (HITL), a branch of artificial intelligence, that takes advantage of human intelligence and the machine to create models of machine learning progressively.